POLICIES

Customer Service Policy

We process the orders within 24 hours from payment confirmation.
We advise that for overseas countries and some isolated islands, the waiting time can extend to 7 or 14 days.
If you have any questions regarding your purchase, please contact us via email at sales@skinfix.com.au mention your order number so we can track down your parcel.

Exchange / Returns / Refund Policy            

If our product is not what you anticipated, please contact us via email at customerservice@skinfix.com.au within 30 days of purchase. Send back to us the unused portion in the original container and we will refund you the amount you purchased for.

Shipping Policy

Within Australia - We are using Australia Post services. The postage fees are based on weight/order. Anything up to 250g will be delivered for free within Australia

All Other Countries - International orders will be shipped via regular mail, 6 - 14 business days anywhere in the world.

Please note that customs and import policies in some countries prohibit the importing of herbal and/or homeopathic products for personal use. It is your responsibility to check your country's policies. Estimated delivery time for items we have in stock is from date of shipment provided no problems occur with your local customs office. Some countries may require various types of import licenses. Skinfix Pty Ltd will not knowingly ship any products to any countries that may require any type of license.

Skinfix Pty Ltd will not be held responsible or liable for any problems that result at your local customs office. No refunds will be given for items that are seized at your local customs office.

Skinfix Pty Ltd will not be held liable for any customs duties or taxes that arise from your local customs office.

Skinfix Pty Ltd will also not be held responsible for any additional fee the local carrier in your country may charge. Our international postage prices reflect the base postage charge not including customs duties, taxes and country specific fees. Our fees ONLY reflect the cost for us to post your order to your country. If you are unsure of your country's import policies, please check with them before ordering.

Any other enquiries regarding buying-importing in large quantities for distributions within your country should be addressed to sales@skinfix.com.au . 

Back Orders
In the unlikely event that any items in your order are unavailable for immediate delivery, we will ship the remainder of your order immediately and ship the balance when it becomes available (with no additional shipping charges).

Payment Options

On-line orders may be paid by credit card only and we accept the following credit cards:

 VISA and MasterCard.
Pay Pal and Paymate are listing the countries were credit card form of payment is accepted. Other credit cards may be available.
Check Pay Pal and Paymate payment policies in your own country.

Off-line payments for Australia are listed within the payment form. For other countries offline payments availability, please check with us, sending an email with your query to sales@skinfix.com.au before attempting to do any financial transaction.

Privacy Policy

The Privacy Amendment (Private Sector) Act 2000 contains ten (10) National Privacy Principles (NPPs) that aim to ensure that organizations that hold information about people handle that information responsibly. In Australia, Skinfix Pty Ltd is bound by these principles for the handling of your personal information.

Regarding other countries our policies are as follow:

• We will only collect information that is necessary for processing a consumers purchase.
• We will only use and disclose personal information for the primary purpose of delivery the purchased goods to the consumer.
• We will not use or disclose personal information for a secondary purpose without consent. We may disclose personal information where under a legal duty to do so.
• We will take reasonable steps to protect personal information from misuse, loss, unauthorized access, modification or disclosure.
• We will take reasonable steps to destroy or permanently de-identify personal information if it is no longer needed for the intended purpose, except to fulfill legal obligations. We may contract out particular services from time to time. For example, delivery of purchased goods. It is our intention to require contractors to comply with our policy in all respects.
• On request by you, we will take reasonable steps to advise you, generally, what sort of personal information we hold, for what purpose, and how we collect, hold, use and disclose that information.
• We do not collect personal identification information for Government purposes.
• Wherever it is lawful and practicable, you have the option of not identifying yourself.
• All data regarding your orders or email correspondence will be responsibly handled, guarded or destroyed.

Note

With every purchase opportunity or visiting our website check our policies as updates and changes may take place.